Returns & Exchanges

At Counter Culture Store, we want you to be completely satisfied with your purchase. If your new fashion find isn't quite right, you can return or exchange any unworn items with tags attached within 30 days of delivery.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal with your order number and email address to select the items you wish to send back.

• 2.
  Package Your Items

  Securely pack the items in their original packaging, ensuring all original tags and labels are still attached to the garments.

• 3.
  Ship It Back

  Print your prepaid shipping label from the portal, attach it to your parcel, and drop it off at any authorized carrier location.

• 4.
  Receive Your Refund

  Once our warehouse team inspects your return, we will process your refund or exchange within 5-7 business days to your original payment method.